Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Frequently Asked Questions

    Will the toddler rucksack fit an A4 folder?

    No these rucksacks will not fit an A4 folder

    Do the rucksacks come with a bottle holder?

    No the rucksacks do not come with a bottle holder

    I have ordered the wrong size rucksack. Can I return and exchange for a different size or get a refund.

    Unfortunately there is no returns,exchanges or refunds on personalised items.

    I like the design on the rucksack but can I change the font to a font on a different rucksack?.

    Yes you can change the font. Please let me know which one you would like in the personalisation box.

    Can I have my order shipped before the dispatch time set on the listing.

    Please message me first to see if this is possible. Please don't make a purchase and leave a note requesting ASAP dispatch as I won't see this until I get to your order.

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